Cookies VS. Comcast

Comcast, the self-proclaimed deliverers of superior and innovative customer experiences, just got out-done by a cookie bakery. Seriously.

Remember the year-long relentless commercials about the digital television conversion, and how life-threateningly important it was that we all be fully prepared for it? Comcast in particular launched a massive advertising campaign, with an End of Days theme, demanding that everyone take the simple preparatory steps to ensure we're all prepared for the digital conversion apocalypse.

Well, that Earth-shattering day came and went. I have no idea when it was, and neither do you, because you either have a cable box or bought a digital converter months ago. OK, great, we were all prepared and no one was caught off-guard by the digital conversion monster. Except for Comcast.

I have a TV in my kitchen, plugged directly into my Comcast Digital Cable outlet. It was installed last April. A few weeks ago, half my channels on that TV went out. I called Comcast to inquire. I was told, in a very rehearsed manner, that Comcast's systems were not fully prepared for the digital conversion, causing this blackout of channels. Are you fucking serious? That's like the IRS forgetting to have calculators on April 15. That's like showing up to play in the Super Bowl without your cup...or any footballs. That's like...Comcastic.

Comcast's solution to their mind-boggling lack of preparation was to send me a giant box of junk which I'm supposed to connect to my TV. I did, and now none of my channels work. Way to go, you technological savants. Of course, this massive TV-viewing inconvenience was perfectly timed with a permanent 50% increase in my monthly bill. Switch companies you say? Like millions of other San Franciscans, I live in a building with a pointy roof and a landlord that doesn't like satellite dishes. Comcast is the only ground-cable service available, giving them a monopoly on the Bay Area's massive cable market. Anti-trust laws are exactly that: laws I don't trust.

So here's where the yummy cookies come in. I went to Specialty's Bakery today, a scrumptulescent bakery and breakfast/lunch spot throughout California, Washington and Illinois. As I entered the notoriously busy location, I found myself and many others using an extremely user-friendly kiosk to order lunch. I clicked on one of their special sandwiches, customized it to my liking, swiped my card, and took a little pager to alert me when my order was ready. Seamless. So I had to ask the kind makers of my happy stomach what technology company created this awesome food expediency system. No tech company - this was created by Specialty's Bakery. Did you hear that Comcast? A bakery.

When a bakery can throw together a flawless customized online and in-store order/payment/receipt/delivery system, but a global communications powerhouse can't adequately prepare for the only thing they've ever needed to prepare for, it's time for a change.

Please join me, hand-in-hand, as we rise up, stop Comcast from buying the best network on television, and destroy the demonic evil that is Comcast, once and for all.

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Dating Montage
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Fog Blog

I've just decided something. I'm going to stop treating San Francisco's fog like a cold, angry monster that comes to ruin my day. To be fair, I'll also have to stop acting as if each rare sunny day is my last day on earth, and I've just won the lottery.


This will be a little tricky. First of all, this means not hiding inside when it's foggy, but rolling off to the park and the beach instead. Second, it means talking about the fog like it's some precious gift. "How 'bout this weather, Bob? Sure is a beauty, huh?" This also means lots of wearing shorts and flippy-floppies in cold weather. I'll have to start quoting fake authors as having said "The warmest summer I ever saw was a summer in San Francisco."


It's tough not to hate the fog though. Not just because it's cold and dampening, but because it's so damn tricky. It's like some smart son-of-bitch who tries to lure you into his fog trap. Look outside, "Wow it's so sunny!" Go outside, "Oh it's warm today!" Throw on some stunnas and go to the beach. "Gotcha!!!" the fog exclaims as it consumes all warmth and sunlight.


Alas, fog horns don't scare away fog as I once believed they did. I guess I have to throw on my foglasses and carry on in the fog like it's just another sunny day in California.

After three long years...

Please comment on your experience with the law school's administration:

The Law administration was consistently frustrating to work with. They often provided delayed, contradicting, and incorrect information. From inaccurate information regarding my financial aid before I began school, all the way through arranging for an externship in my final year, I consistently found the administrative staff to be non-responsive and unhelpful. This lack of functional ability combined with a constant stream of duplicative, condescending, and often sarcastic emails created a frustratingly unprofessional environment amongst the Law administration. In contrast, my experience with the Undergraduate administration during my undergrad career was quite the opposite.

Please comment on the law school classroom facilities:

It's time for a new law building with wide hallways or multiple hallways, windows, and clean communal areas. Last time I was in the "lounge" a mouse ran over my foot. The bottleneck of the single small hallway lined with 1L lockers is ridiculous and unnecessary.

Please comment on the law school library facilities:

It's also time for a new law library with decent chairs, a functional heating/cooling system and roof, larger study rooms, and more windows. And for God's sake, let us eat and drink in the library, even if it's restricted to one floor. We spend all day in there. We're not children, and we don't want to work in a filthy library any more than you do. "Fines for food" or whatever is absurd, and is only appropriate for middle-schoolers.

Please comment on the law school e-mail communication with students:

Comically excessive and ineffective. I received every single e-mail from at least three separate sources, sometimes from as many as six sources ("General School Updates" "Bursar's Office" "Official Announcements" "Law Records" "Susan Erwin" "Graduate Students"). Such duplication is good cause to stop checking e-mail. DO NOT E-MAIL BLOG POSTS. That's the beauty of a blog - you can freely check it as you please, rather than having the information from several blogs jammed into your email every day. TITLE YOUR E-MAILS ACCURATELY AND PROFESSIONALLY. Questions and "tricky" comments are not appropriate e-mail subject lines; we are busy, and don't have time to wade through dozens (literally) of daily emails with cryptic subject lines. For example, the first email regarding this survey was titled "Graduating Students Survey." That's appropriate. The second, third, and fourth emails were titled "Only 50 of you have an opinion????" That's useless. That subject line means nothing to anyone. We are studying as professionals. I have worked in three professional firms, none of which ever used email subject lines like this, or wrote email subjects in ALL CAPS. Email is a professional tool, not Facebook. Use it appropriately, otherwise no one will read it, and no one will respond, no matter how many snide comments, CAPS, or exclamation marks you use.